New Clients - Everything you need to know before getting started

Q : What services do you offer?
A : We provide therapy and counseling for individuals, couples, families, children, caregivers, and groups. Our clinicians support clients with a wide range of concerns, including anxiety, depression, trauma, grief, relationship challenges, parenting, neurodiversity, chronic illness, identity exploration, career concerns, and more. We use a variety of evidence-based and specialized treatment approaches tailored to your unique needs. To learn more about the therapeutic approaches we offer, visit our Services page.

Q : How long does it take to be matched with a therapist?
A : Our wait time can vary based on a few factors, including therapist availability and finding the right fit for your needs. Because we carefully consider your preferences, concerns, and scheduling needs, we can't always provide an exact timeline for matching. We'll keep you updated throughout the process and will reach out as soon as we're able to schedule your first appointment. Our goal is to connect you with the therapist who is the best fit for you, rather than simply the first available opening.

Q : How much does therapy cost?
A : The cost of therapy depends on your insurance coverage and the services you receive. We bill most major insurance plans, including Oregon Health Plan (OHP), and also offer self-pay options. For a complete list of the insurance plans we accept, please visit our Insurancepage. If you have questions about your coverage or out-of-pocket costs, we're happy to help you understand your benefits before your first appointment.

Q : How do I get started?
A : Getting started is simple. Complete our New Client Form, and we'll email you within 48 hours with your next steps. Once we receive your information, we'll work to match you with an available therapist based on your location, preferences, and availability.

Q : Do I need a referral from my doctor?
A : In most cases, no referral is needed to begin therapy. However, some insurance plans require a referral or prior authorization before services are covered. If you're planning to use insurance, we recommend checking with your insurance provider to understand your specific benefits and requirements. If you have questions about your coverage, our team is happy to help guide you through the process.

Q: What if my therapist isn't the right fit?
A : Finding the right therapist is important, which is why we offer a free 15-minute consultation before you begin therapy. This gives you the opportunity to ask questions and see if the therapist feels like a good fit. If you decide after starting therapy that you'd be better matched with someone else, let us know. We're happy to help connect you with another therapist who better meets your needs.

Q : What if I'm experiencing a mental health emergency?
A : Our practice is not a crisis service. If you are experiencing a mental health emergency, are concerned about your safety, or are having thoughts of harming yourself or someone else, please call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Q: What is PCIT? and would my child be a good candidate?
A: PCIT (Parent-Child Interaction Therapy) is an evidence-based treatment for children ages 2–7 and their caregivers. It helps improve challenging behaviors such as tantrums, defiance, aggression, difficulty following directions, and emotional disregulation while strengthening the parent-child relationship through live coaching and play. Because PCIT is a specialty service offered by a limited number of our clinicians, wait times for an initial appointment may be longer than for general therapy services. During your consultation, we'll determine whether PCIT is the best fit for your family's needs.

Q : What is EMDR? and would I be a good candidate?
A : EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based therapy that helps process traumatic or distressing experiences. EMDR may be a good fit for individuals experiencing the effects of trauma, PTSD, anxiety, panic, phobias, grief, or other distressing life experiences. It can also help those who feel "stuck" in patterns related to past events. While some people benefit from processing a single event, EMDR is typically most effective as part of a series of consistent sessions tailored to your individual needs. During your consultation, we'll discuss whether EMDR is the right fit for your goals. Because only a few of our clinicians offer EMDR, appointments may have a longer wait time than traditional therapy.